Client Profile
AusPsych Australia provides general clinical psychological services in a confidential setting. Generally based at Walkerville, South Australia, AusPsych specialises in assisting children, teenagers and adults with depression and anxiety, pain management and post trauma reactions. AusPsych also has a number of mental health professionals who provide an employee assistance program to emergency services volunteers and staff.
Project Description
With increasing levels of accountability for services provided, and requiring better organisation of information and data tracking to assess psychological trends within the emergency services sector, AusPsych required a means of organizing information in a flexible and confidential manner.
Resolution
AusPsych consulted with Matt Malyschko at Database + Workflow Solutions. Matt custom tailored a database for the organisation, which met the requirements of AusPsych and emergency services organisations to which the services are provided. The database has been successful and Matt has been able to expand it upon request to incorporate more data analysis and information tracking. At the same time, the database is simple and effective to use.
Outcomes
The implementation of the database has enhanced the efficiency of information flow and data analysis, and more importantly has been instrumental in improving the relationship between AusPsych as a service provider to emergency services organisations.
Feedback
Matt has been helpful, professional and is always available at short notice for training and improving the database when AusPsych requires upgrades of the database. Matt was able to quickly understand the requirements of the organisation and give a professional solution in a timely manner, and over a period of two years has continued to provide a personal and professional service.
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